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Privacy Policy

Privacy Policy

This Privacy Policy explains how Fluent Horizons processes personal data in connection with its website, course inquiries, small-group language courses, online consultations, and related administrative activities. It applies to visitors, prospective learners, and enrolled participants who use oceanmaidbasket.site or communicate with us through the available contact methods.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may process identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson coordination details, and communications sent through our website, phone, email, contact form, or online consultation tools. Where online lessons are used, we may also process technical data needed to connect and manage the session.

The categories collected depend on inquiry, enrolment, and course participation.
02 · Sources

Sources of Data

We collect personal data directly from you when you make an inquiry, request level screening, confirm course terms, enrol, or communicate with us. We also receive data from booking and payment processes, from lesson scheduling and progress review activities, and from technical systems that record device, browser, and usage information when the site is accessed.

Information comes from users, course administration, and routine website operation.
03 · Cookies

Cookie Types

Our site may use essential cookies to support security and core functions, functional cookies to remember preferences, and analytics cookies to understand how visitors use the site. Cookie duration may be limited to a session or may continue for a longer period, depending on the purpose.

We use only standard cookie categories needed for operation and site analysis.
04 · Controls

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic site functions and may not be fully disabled without affecting access or performance. If you clear cookies, saved preferences may need to be set again.

Browser settings and device controls can limit non-essential cookies.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+973 3635 2539
Mailing address
27 Avenue 40, Block 240 Arad
Privacy contact

Use the contact details below for questions about this policy or our handling of personal data.

Contact Page
Processing category

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review progress, process payments, maintain records, communicate about course administration, operate the website, improve service delivery, and meet legal or accounting obligations. For online lessons, we also use data to support session access and technical coordination.

Processing is limited to operational, administrative, and compliance needs.
Third-party sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, analytics, and technical maintenance. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures. We do not sell personal data.

Service providers receive only the information needed to perform their functions.
Disclosure framework

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, establish or defend legal claims, or protect the security and rights of our users, staff, and business operations. We may also share information when a transaction or service arrangement requires it for administration or payment processing.

Disclosure may be required for compliance, dispute handling, or protection of rights.

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing based on legitimate interests where that ground applies. If we rely on your consent for a specific activity, you may withdraw it for future processing.

Available rights depend on the nature of the data and applicable law.

To protect privacy, we may ask for information needed to verify your identity and understand your request. We will review requests within a reasonable period and respond in line with applicable law. If we cannot act on a request in full, we will explain the reason where permitted.

Requests are handled after reasonable verification of identity and scope.

We retain personal data for the period needed to handle inquiries, manage screening and enrolment, deliver courses, maintain attendance and progress records, resolve disputes, and meet accounting or legal obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.

We review this policy when our practices or legal obligations change.